NetPal: a dynamic network administration knowledge base

Authors:
Ashley George;Adetokunbo Makanju;Evangelos Milios;Nur Zincir-Heywood;Markus Latzel;Sotirios Stergiopoulos
Affiliations:
Dalhousie University, Halifax, NS;Dalhousie University, Halifax, NS;Dalhousie University, Halifax, NS;Dalhousie University, Halifax, NS;Palomino System Innovations Inc. Toronto, ON;Palomino System Innovations Inc. Toronto, ON
Venue:
CASCON '08 Proceedings of the 2008 conference of the center for advanced studies on collaborative research: meeting of minds
Year:
2008

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Abstract

Netpal is a web-based dynamic knowledge base system designed to assist network administrators in their troubleshooting tasks, in recalling and storing experience, and in identifying new failure cases and their symptoms. In the context of web hosting environments, Netpal summarises network data and and supports retrieval of relevant organisational experience for system administrators. The system design draws on a variety of domains including knowledge management, information retrieval, machine learning and network management. We describe the system architecture, user interface design, user software testing and future directions for development.