How do experienced information lens users use rules?
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Phoneshell: the telephone as computer terminal
MULTIMEDIA '93 Proceedings of the first ACM international conference on Multimedia
Timespace in the workplace: dealing with interruptions
CHI '95 Conference Companion on Human Factors in Computing Systems
Designing SpeechActs: issues in speech user interfaces
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
MailCall: message presentation and navigation in a nonvisual environment
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Helping users program their personal agents
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CLUES: dynamic personalized message filtering
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Concept features in Re:Agent, an intelligent Email agent
AGENTS '98 Proceedings of the second international conference on Autonomous agents
The mobile people architecture
ACM SIGMOBILE Mobile Computing and Communications Review - Special issue dedicated to Mark Weiser
Nomadic radio: speech and audio interaction for contextual messaging in nomadic environments
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction with mobile systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Dealing with mobility: understanding access anytime, anywhere
ACM Transactions on Computer-Human Interaction (TOCHI)
Canard: A Framework for Community Messaging
ISWC '97 Proceedings of the 1st IEEE International Symposium on Wearable Computers
Learning and reasoning about interruption
Proceedings of the 5th international conference on Multimodal interfaces
UAI'99 Proceedings of the Fifteenth conference on Uncertainty in artificial intelligence
Introduction to this special issue on revisiting and reinventing e-mail
Human-Computer Interaction
Towards a social fabric for pervasive assistive environments
Proceedings of the 2nd International Conference on PErvasive Technologies Related to Assistive Environments
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Active Messenger (AM) is a software agent that dynamically filters and routes e-mail to a variety of wired and wireless delivery channels, monitoring a message's progress through various channels over time. Its goal is to ensure that desired messages always reach the subscriber, while decreasing message volume when the user is less reachable through location awareness. AM acts as a proxy, hiding the identity of the multiple device addresses at which the subscriber may be found and caches channels to guarantee seamless information delivery in a heterogeneous network. Our previous experience with mobile messaging influenced the initial requirements and design of AM. We describe the operation and evolution of AM to meet changing user needs, and how our own communication patterns and expectations have changed as we relied increasingly on mobile delivery.