Engineering a state monitoring service for real-time patient flow management
Proceedings of the 9th Middleware Doctoral Symposium of the 13th ACM/IFIP/USENIX International Middleware Conference
Architecture of an Event Processing Application for Monitoring Cardiac Patient Wait Times
International Journal of Information Technology and Web Engineering
Stakeholder Ontology and Mining for Improving Complex Services
International Journal of Information Systems in the Service Sector
Exploring customer specific KPI selection strategies for an adaptive time critical user interface
Proceedings of the 19th international conference on Intelligent User Interfaces
| Hi-index | 0.00 |
Recently, strong interests in the real-time performance management are increasing to gain competitive advantages in the rapidly changing business environment. For better business performance or continuous process improvement of an enterprise, real-time measurement and analysis of the performance of managerial activities is essential. Business Activity Monitoring (BAM) which provides real-time access to key performance indicators is one of core elements for the real-time performance management. A BAM system prototype is designed and implemented for a global automotive company in this paper. This paper presents the design procedure and implementation result of BAM system. This paper is expected to be a practical help to the practitioners who are planning and executing the BAM system implementation for the real-time performance management.