The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
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Motivation -- The present paper extends the use of GOMS models, described by Kieras (Kieras, 2007) as models of the knowledge necessary for an agent to perform a task, to complex sociotechnical processes involving multiple agents in strategic activities situated in a virtual environment. Research approach -- The experiment consists of the SGOMS model, based on task analysis, and a statistical analysis to evaluate the accuracy of the SGOMS model for the description and prediction of the data. Findings/Design -- A SGOMS model featuring task interruptions, order violations and planning units representing the decision-making process is a good match with the experimental data. Take away message -- The GOMS model can be modified to account for complex sociotechnical interactions within low-fidelity synthetic environments.