System administrators as broker technicians
Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology
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On behalf of the ACM CHIMIT 08 Committee, it is a pleasure for us to welcome you to San Diego, California, for the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology. Started in 2007, ACM CHIMIT Symposium is becoming the leading forum for discussing topics on IT management with a focus on people, business, and technology. This year's program is expanded to two full days to accommodate a richer program and create opportunities for informal gatherings to build a well-connected community. The technical program includes several opportunities for participants to share their problems, findings, and solutions. The call for papers attracted 24 full paper and 9 poster submissions. Through a rigorous review, where each paper received a minimum of 4 reviews, 7 full papers (acceptance ratio %29) and 7 posters (acceptance ratio %78) were selected to be presented on a variety of topics including workplace studies, system management tools, and usable security. This year we also started a new contribution category, experience reports, to allow contributors share insights from actual practice. While experience reports category is particularly targeted at practitioners, our goal is to connect researchers with practitioners' real-life problems. We hope that the panel on System Administration UIs, with panelists from leading IT companies, will also encourage researchers to think about designing for complexity. There are two plenary talks by two leaders in the field. David Blank-Edelman of Northeastern University will deliver a "from the trenches" talk to discuss tools in system administration, and Bill Rouse will discuss Human-Centered Design, as a process to bring together all stakeholders for the design of complex systems. The technical program also includes an invited talk by Paul Anderson to dive deep into a very important area in IT management-system configuration.