Intelligent Resource Allocation---Solutions and Pathways in a Workforce Planning Problem

Authors:
Botond Virginas;Marian Ursu;Edward Tsang;Gilbert Owusu;Chris Voudouris
Affiliations:
Intelligent Systems Lab, BT Exact, Adastral Park, Ipswich, IP5 3RE, UK;Department of Computing, Goldsmiths College, University of London, London, SE14 6NW, UK;Department of Computer Science, University of Essex, Colchester, CO4 3SQ, UK;Intelligent Systems Lab, BT Exact, Adastral Park, Ipswich, IP5 3RE, UK;Intelligent Systems Lab, BT Exact, Adastral Park, Ipswich, IP5 3RE, UK
Venue:
KES-AMSTA '07 Proceedings of the 1st KES International Symposium on Agent and Multi-Agent Systems: Technologies and Applications
Year:
2007

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Abstract

The paper is based on FieldExchange --- a computer system responsible for monitoring and supporting resource re-distribution decision making in BT's Operational Resource Management units. This paper considers the problem of resource allocation in the service industries approached from an agent-based perspective. The problem is formulated as a centralized/distributed planning problem. The paper describes the context of this solution, the general model and solution and four specific implementations with results and discussion.