Workflow management with service quality guarantees
Proceedings of the 2002 ACM SIGMOD international conference on Management of data
Time Series Analysis, Forecasting and Control
Time Series Analysis, Forecasting and Control
IEEE Internet Computing
Quality driven web services composition
WWW '03 Proceedings of the 12th international conference on World Wide Web
QoS-Aware Middleware for Web Services Composition
IEEE Transactions on Software Engineering
A Comprehensive and Automated Approach to Intelligent Business Processes Execution Analysis
Distributed and Parallel Databases
A Semantic Publish/Subscribe System
CEC-EAST '04 Proceedings of the E-Commerce Technology for Dynamic E-Business, IEEE International Conference
An approach for QoS-aware service composition based on genetic algorithms
GECCO '05 Proceedings of the 7th annual conference on Genetic and evolutionary computation
Policy-Driven Exception-Management for Composite Web Services
CEC '05 Proceedings of the Seventh IEEE International Conference on E-Commerce Technology
Model analysis for business event processing
IBM Systems Journal
Monitoring the QoS for Web Services
ICSOC '07 Proceedings of the 5th international conference on Service-Oriented Computing
ICSOC'06 Proceedings of the 4th international conference on Service-Oriented Computing
Service composition (re)binding driven by application–specific qos
ICSOC'06 Proceedings of the 4th international conference on Service-Oriented Computing
QoS-aware middleware for ubiquitous and heterogeneous environments
IEEE Communications Magazine
Runtime prediction of service level agreement violations for composite services
ICSOC/ServiceWave'09 Proceedings of the 2009 international conference on Service-oriented computing
ServiceWave'11 Proceedings of the 4th European conference on Towards a service-based internet
Stepwise and asynchronous runtime optimization of web service compositions
WISE'11 Proceedings of the 12th international conference on Web information system engineering
Proceedings of the 27th IEEE/ACM International Conference on Automated Software Engineering
Proceedings of the 16th European Conference on Pattern Languages of Programs
Proceedings of the 7th ACM international conference on Distributed event-based systems
Patterns for measuring performance-related QoS properties in service-oriented systems
Proceedings of the 17th Conference on Pattern Languages of Programs
Improving business process decision making based on past experience
Decision Support Systems
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Quality of Service Management (QoSM) is a new task in IT-enabled enterprises that supports monitoring, collecting and predicting QoS data. QoSM solutions must be able to efficiently process runtime events, compute and pre dict QoS metrics, and provide real-time visibility and prediction of key perform ance indicators (KPI). Currently, most QoSM systems focus on moni tor ing of QoS constraints, i.e., they report what has been happened. In a way, this provides the awareness of past developments and sets the basis for decisions. However, this kind of knowledge is afterwit. For example, it cannot provide early warnings to prevent the QoS degradation or the violation of commitments. In this paper, we move one step forward to provide QoS prediction. We argue that performance metrics and KPIs can be predicted based on historical data. We present the design and implementation of a novel event-driven QoS prediction system. Integrated into the SOA infrastructure at large, the prediction system can process operational service events in a real-time fashion, in order to predict or refine the prediction of metrics and KPIs.