Method to Evaluate Process Performance Focused on Minimizing Resistance to Change
International Journal of Human Capital and Information Technology Professionals
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In the current marketplace, there are maturity models, standards methodologies and guideline that can help an organization improve the way it does business. Software process assessment models, ISO/IEC 15504 and CMMI provide a tool to assess your organization’s software development capability. Experienced assessors make these assessments. However these models don’t supply systematic metrics for software process assessment. Therefore the assessors have used their subjective estimations for quantitative measurement in their software process assessment. This paper defines the basic metrics and presents the standard metrics in categories of process defined by ISO/IEC 15504 to assess software process quantitatively and objectively. In addition, presents an essential guideline to identify your organization’s condition by suggesting a process maturity assessment metrics to apply the standard metrics to your organizations.