Should We Go Our Own Way? Backsourcing Flexibility in IT Services Contracts
Journal of Management Information Systems
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At present, India is the world leader in the global outsourcing services market with 28% of the market share. In this article, I explore India's journey to the position of prominence in the IT and related services market, and discuss both the collaborative efforts and individual efforts of government, private sector firms and independent trade body, NASSCOM, in the development of this industry. The competition is fierce in the global outsourcing services market so for India to maintain its leadership position, the Indian government and IT firms need to work in tandem with one another. The Indian government needs to provide efficient solutions to the problems related to infrastructure and higher education, and private firms need to adopt innovative strategies and effectively use their experience to maintain India's leadership position in the global market.