LemonAid: selection-based crowdsourced contextual help for web applications
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How social Q&A sites are changing knowledge sharing in open source software communities
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked and the type of responses that are given. The implications for socio-technical design are considered, exploring how help requests and discussions can be used to improve future help-giving, documentation and interface and functionality redesign.