Microcollaborations in a social Q&A community
Information Processing and Management: an International Journal
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Automatic identification of personal insults on social news sites
Journal of the American Society for Information Science and Technology
The structure of argument patterns on a social Q&A site
Journal of the American Society for Information Science and Technology
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Evidence from a long-term participant observation suggests that a critical point in the evolution of an online community occurs when participants begin to focus less on topical content and more on one another. When content restrictions were removed from a question answering community and social technologies were introduced, the proportion of factual content on the site steadily diminished in favor of more social content: questions specifically about site users and appropriate behavior, suggesting an awareness of themselves as a community. Positive effects of self-aware behavior included increased site participation, social support and open normative debates. Negative effects included increased conflict, rogue behaviors and factionalism.