A new approach to quality function deployment planning with financial consideration
Computers and Operations Research
Estimating the functional relationships for quality function deployment under uncertainties
Fuzzy Sets and Systems
A quantitative methodology for acquiring engineering characteristics in PPHOQ
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Application of analytic hierarchy process in just-in-time manufacturing systems: a review
International Journal of Data Analysis Techniques and Strategies
Towards a QFD-based expert system: A novel extension to fuzzy QFD methodology using rough set theory
Expert Systems with Applications: An International Journal
Innovative product design based on customer requirement weight calculation model
International Journal of Automation and Computing
A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Integrating preference analysis and balanced scorecard to product planning house of quality
Computers and Industrial Engineering
Determining the final priority ratings of customer requirements in product planning by MDBM and BSC
Expert Systems with Applications: An International Journal
A rough set approach for estimating correlation measures in quality function deployment
Information Sciences: an International Journal
Rough set-based approach for modeling relationship measures in product planning
Information Sciences: an International Journal
Managing logistics customer service under uncertainty: An integrative fuzzy Kano framework
Information Sciences: an International Journal
An integrated linguistic-based group decision-making approach for quality function deployment
Expert Systems with Applications: An International Journal
International Journal of Information and Communication Technology Education
Use of ANP weighted crisp and fuzzy QFD for product development
Expert Systems with Applications: An International Journal
Hi-index | 12.06 |
Owing to the typical vagueness or imprecision of customer requirements (CRs) in product planning house of quality (PPHOQ), determining the final importance of CRs is very difficult. Combining rough set theory, Kano's model, analytical hierarchy process (AHP), and scale method, an integrated method is proposed to obtain the final importance of CRs in PPHOQ. Firstly, by using relative reduction and relative core in rough set theory, a decision system is built to acquire CRs in PPHOQ. Secondly, based on relative positive field in rough set, the decision system is simplified and its corresponding new decision system is established to determine the fundamental importance ratings of CRs. Thirdly, by integrating scale method into AHP approach, calculating formulas of the importance rating of achieving the improvement ratio of satisfaction estimation of a CR are developed. Next, for every CR, based on a combination of its fundamental importance rating, the importance rating of achieving the improvement ratio of its satisfaction estimation, and ''its sales point'', its final importance rating is determined. Finally, a case study is provided to illustrate the effectiveness of the presented method.