An office form flow model

Authors:
Ivor Ladd;D. C. Tsichritzis
Affiliations:
University of Toronto, Toronto, Ontario;University of Toronto, Toronto, Ontario
Venue:
AFIPS '80 Proceedings of the May 19-22, 1980, national computer conference
Year:
1980

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Abstract

Offices are data processing systems involving complex man-machine interactions. In traditional offices, machines have played a passive role. They aid in organizing, preparing, copying, storing, transmitting, analyzing and transforming data, but operations are initiated and directed by people. Replacing machines by computer systems for word processing, phototypesetting, database management and electronic mail may increase the efficiency of the offices, but it does not change their passive role. In automated offices, computer systems will be designed to play a more active role. Many well-defined routine operations can be initiated and directed by computer systems. People can then concentrate on more challenging tasks.