The psychology of computer programming
The psychology of computer programming
Structured Walkthroughs
Maintaining user satisfaction with performance of an online system
AFIPS '84 Proceedings of the July 9-12, 1984, national computer conference and exposition
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This paper presents methods for improving the maintenance of software by addressing the psychological issues that impact on software maintenance personnel. The emphasis in this paper is on making software maintenance developers more effective through goal setting, by using team-building approaches, through support personnel, and by using skill profiles to plan for their technical growth.