Maintaining user participation throughout the systems development cycle
AFIPS '83 Proceedings of the May 16-19, 1983, national computer conference
Complex business systems: a strategy for success
AFIPS '82 Proceedings of the June 7-10, 1982, national computer conference
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Over the past 15 years Standard Oil (Indiana) has been involved in the development and implementation of a number of major computer-based business systems. Concurrent with this, Standard management has organized the users of these systems into a structure that provides for their effective participation in the development process. This structure, which consists of user management, user representatives, and the end user, recognizes that each of these groups has specific roles to play during the system development project life cycle. This paper will examine these user groups and their respective roles. The emphasis will be on identifying the key areas of user involvement that are necessary for the successful development and implementation of large-scale business systems.