Managing the Alignment between Business and Software Services Requirements from a Capability Model Perspective

Authors:
Eric Grandry;Eric Dubois;Michel Picard;André Rifaut
Affiliations:
Public Research Centre Henri Tudor, Kirchberg, Luxembourg L-1855;Public Research Centre Henri Tudor, Kirchberg, Luxembourg L-1855;Public Research Centre Henri Tudor, Kirchberg, Luxembourg L-1855;Public Research Centre Henri Tudor, Kirchberg, Luxembourg L-1855
Venue:
ServiceWave '08 Proceedings of the 1st European Conference on Towards a Service-Based Internet
Year:
2008

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Abstract

In this paper we introduce a framework for capturing and managing the requirements associated with the non-functional part of the services like service management, security management, assurance, for which norms, recommendations and good practices exist. The proposed framework considers these service requirements both from a business and a software perspective. The elicitation, the capture and the traceability issues related to these requirements are solved with goal-oriented requirements engineering techniques, while the structuring and the assessment of the requirements is based on the ISO/IEC-15504 standard. The overall framework is illustrated with a business case run by our research centre in a public/private partnership. It is associated with the design of project management services delivered through a portal and is focusing on the services management requirements in relation with the IT service management ISO/IEC 20000 norm.