Model-Based Performance Prediction in Software Development: A Survey
IEEE Transactions on Software Engineering
Web Services Management: A Survey
IEEE Internet Computing
Using software performance curves for dependable and cost-efficient service hosting
Proceedings of the 2nd International Workshop on the Quality of Service-Oriented Software Systems
A framework for multi-level SLA management
ICSOC/ServiceWave'09 Proceedings of the 2009 international conference on Service-oriented computing
Hierarchical aggregation of Service Level Agreements
Data & Knowledge Engineering
Euro-Par'11 Proceedings of the 2011 international conference on Parallel Processing
User centric service level management in mOSAIC applications
Euro-Par'11 Proceedings of the 2011 international conference on Parallel Processing - Volume 2
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The ongoing transformation of a product-oriented economy towards a service-oriented economy has come to a critical point. In order to have services as tradable goods, the conditions of their provisioning need to be exactly specified and managed. Service Level Agreements (SLAs) have become a common means for specifying these conditions at a singular level. However, realistic service provisioning scenarios involve multiple stakeholders and layers of a business/IT stack. This paper presents an approach for multi-level SLA management, where SLAs are consistently specified and managed within a service-oriented infrastructure (SOI). We present the general approach of an SLA management framework, a conceptual architecture and some insights into industrial practice in various domains.