Software engineering (3rd ed.): a practitioner's approach
Software engineering (3rd ed.): a practitioner's approach
Making innovation work: how to manage it, measure it, and profit from it
Making innovation work: how to manage it, measure it, and profit from it
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In today's world, companies try to maximize outsourcing to stay competitive in the market. Companies worldwide acknowledge the fact that to stay ahead in competition; they need to reduce costs, deliver the best quality, use latest high-tech skills, and be reliable and creative. Going a step ahead, customers expect a transformation rather than a transition partner, meaning the service providers are expected to add value to the business while supporting the product and meeting the defined service level agreements. Transformation determines the maturity level of the service provider's organization. In the software industry, approximately 50-70% of the revenue generation with major players comes from outsourcing deals. In many cases these deals are moved from one organization to another due to mismanagement by the service providers, leading to unsatisfied customers. This paper provides the insights in to the list of common issues faced during the execution of the outsourcing deals in medium and small sized organizations and the approaches implemented towards resolving the issues.