Critical success factors for implementing knowledge based models for electronic public services (EPS)

Authors:
Seyed Kamal Vaezi
Affiliations:
Research and Technology, Iran
Venue:
Proceedings of the 2nd international conference on Theory and practice of electronic governance
Year:
2008

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Abstract

To date, identifying barriers and Critical Success Factors (CSFs) and integrating knowledge-based models for the application and implementation of Electronic Public Services (EPS) have not been systematically investigated. These models are creative and systematic methods undertaken by governments to enhance policy quality and administrative services based on e-Government. This paper aims to review these models and investigate related critical success factors. In this work, the different models were revived and their limitations were identified. By integrating and adding some new factors, we discussed about the 9 CSFs which are considered more useful for implementing EPS based on knowledge management systems which focus on the management of information resources. The objective of this paper is to show how EPS can follow path for achieving the needs for establishing Knowledge-Based Management System (KBMS) in this domain. The final set of CSFs and the integrated model show they can act as a list of items and an easy method for modeling EPS based on a knowledge focused system.