A social network approach to resolving group-level conflict in context-aware services

Authors:
Ohbyung Kwon
Affiliations:
School of International Management, Kyunghee University, 1 Seochun dong, Ghyheung gu, Yongin si, Kyunggi do, South Korea
Venue:
Expert Systems with Applications: An International Journal
Year:
2009

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Abstract

Group conflict that occurs when delivering context-aware services negatively affects service usage within a specific service space, and researchers have proposed few conflict resolution methods to address the issue. This paper presents a methodology to autonomously resolve the conflict arising between users in identical contexts, such as place and computing resources. To do so, a two-phase case-based reasoning method is proposed. To minimize privacy concerns, a social network model is applied to produce key social context data, secondary to personal data, and which is used in place of the users' personal data for case-based reasoning. To show the feasibility of the idea proposed in this paper, a prototype system with simulation-based validation is tested to determine conflict resolution strategies and a simulation test has been performed.