Minimizing total cost in scheduling outpatient appointments
Management Science
Simulation analysis of appointment scheduling in an outpatient department of internal medicine
WSC '05 Proceedings of the 37th conference on Winter simulation
Operations analysis and appointment scheduling for an outpatient chemotherapy department
Proceedings of the Winter Simulation Conference
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This study evaluates appointment systems used in hospitals by incorporating appointment rules and patient characteristics. Using an experiment unit at an internal medicine department of a large outpatient ward in Nagoya university hospital, a number of prevailing assumptions were relaxed, and twenty-five appointment systems were developed combining five appointment rules with five patient sequences. These appointment systems were evaluated under two different environments namely no-show and patient punctuality, with each of the two-levels totaling one-hundred different environments. A best appointment system is capable of identifying the problems in terms of both patient waiting time and doctor idle time.