Queueing systems with vacations—a survey
Queueing Systems: Theory and Applications
Queuing analysis of polling models
ACM Computing Surveys (CSUR)
Aggregate matrix-analytic techniques and their applications
Aggregate matrix-analytic techniques and their applications
Analysis of multi-server systems via dimensionality reduction of markov chains
Analysis of multi-server systems via dimensionality reduction of markov chains
Structured Markov chains solver: algorithms
SMCtools '06 Proceeding from the 2006 workshop on Tools for solving structured Markov chains
Structured Markov chains solver: software tools
SMCtools '06 Proceeding from the 2006 workshop on Tools for solving structured Markov chains
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Many service systems are appointment-driven. In such systems, customers make an appointment and join an external queue (also referred to as the ''waiting list''). At the appointed date, the customer arrives at the service facility and receives service. Important measures of interest include the size of the waiting list as well as the time spent in the waiting list. We develop a model to assess these performance measures. The model may be used to support strategic decisions concerning server capacity (e.g. how often should a server be online, how many customers should be served during each service session, etc.). The model is a vacation model that uses efficient algorithms and matrix analytical techniques to obtain waiting list performance measures.