Design and adoption of social collaboration software within businesses

Authors:
Jason Blackwell;John Sheridan;Keith Instone;David R. Schwartz;Sandra Kogan
Affiliations:
IBM, Endicott, NY, USA;Social Media 404 Inc., St. John's, NF, Canada;IBM, Maumee, OH, USA;IBM, Seattle, WA, USA;IBM, Boston, MA, USA
Venue:
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Year:
2009

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Abstract

Social networking and collaboration sites are having a large impact on people's personal lives. These same applications, similar functions and related experiences are being adopted within businesses. This special interest group will address the issues around social collaboration software in the business setting. What is the value for the business and its users? How do you measure success? What strategic design and user experience issues are key for successful adoption? What roles do user experience professionals play in this type of social system?