Insight into mental models of novice Internet searchers
Communications of the ACM - A game experience in every application
Modeling successful performance in Web searching
Journal of the American Society for Information Science and Technology
Web searching in a multilingual world
Communications of the ACM - Web searching in a multilingual world
Eye-tracking reveals the personal styles for search result evaluation
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
Proceedings of the 4th Information Interaction in Context Symposium
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We explored the search strategies of multilingual searchers, i.e., users who use multiple languages when searching for information. We wanted to understand factors that determine the language multilingual searchers choose to search in, if they switch languages within a search task, and if they encounter challenges when searching in a non-native language. Our results indicate that availability and perceived quality of information were the primary reasons for searching in a non-native language. Language switching within a search only occurred when information could not be found with the original search language. We also observed a language-related use case where the goal was not to find information in a typical sense, but rather to check for correct phrases in the non-native language using search engines. Our research highlights several areas of future work for further understanding the multilingual search process.