Organisational change management through effective internal communication

  • Authors:

  • Anne Daae Nordvang;Deborah Rolland;Ken Simpson

  • Affiliations:

  • Unitec New Zealand, Carrington Rd, Mt Albert. Private Bag 92025, Auckland Mail Centre, Auckland 1142, New Zealand.;Unitec New Zealand, Carrington Rd, Mt Albert. Private Bag 92025, Auckland Mail Centre, Auckland 1142, New Zealand.;Unitec New Zealand, Carrington Rd, Mt Albert. Private Bag 92025, Auckland Mail Centre, Auckland 1142, New Zealand

  • Venue:
  • International Journal of Information Systems and Change Management
  • Year:
  • 2008

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Abstract

This article takes a case study approach to analyse the effectiveness of internal communication policies and processes during a period of significant organisational change caused by the introduction of new technology into a firm's core business activity. Results indicate that effective internal communication practices can positively affect organisational culture, and therefore contribute to the overall effectiveness of the change process. As a result, staff shows increased support for management's goals and strategies, and demonstrate increased commitment to subsequent change initiatives.