Continuous process improvement at a large software organization

Authors:
Viviane Malheiros;Fábio Rilston Paim;Manoel Mendonça
Affiliations:
Serviço Federal de Processamento de Dados (SERPRO) São Paulo, SP, Brazil and USP, Universidade São Paulo, ICMC, São Paulo, SP, Brazil;Serviço Federal de Processamento de Dados (SERPRO) São Paulo, SP, Brazil;NUPERC, Salvador University (Unifacs) Salvador, BA, Brazil
Venue:
Software Process: Improvement and Practice
Year:
2009

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Abstract

Designing software processes for large enterprises is a hard task, but evolving this process can be even harder. As large companies increasingly invest in software process improvement, they have to face typical problems regarding software process evolution within such environments in order to guarantee their software process survival. This article describes experiences and lessons learned at Serpro, the largest government owned software company in Latin America, while defining its organizational standard software process and fostering its continuous evolution. Copyright © 2008 John Wiley & Sons, Ltd.