Web-services in the dutch healthcare insurance sector: expected versus achieved benefits

  • Authors:

  • Hayley Bakker;Maria E. Iacob

  • Affiliations:

  • University of Twente, Netherlands;University of Twente, Netherlands

  • Venue:
  • Proceedings of the 2009 ACM symposium on Applied Computing
  • Year:
  • 2009

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Abstract

The upcoming buzz words nowadays appear to be web service or open network environment [4]. This is the latest IT-technology to support business processes which is embraced by an increasing number of companies, many of which are in the financial sector. This paper investigates if the promises made by technology providers and IT strategists have been made true by looking at the actual business benefits of web services.