The capability maturity model: guidelines for improving the software process
The capability maturity model: guidelines for improving the software process
Past and future emergency response information systems
Communications of the ACM - Supporting community and building social capital
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Online forums supporting grassroots participation in emergency preparedness and response
Communications of the ACM - Emergency response information systems: emerging trends and technologies
A maturity model for IT dependability in emergency management
PROFES'10 Proceedings of the 11th international conference on Product-Focused Software Process Improvement
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In emergency response organizations with very limited resources, information technologies are not adequately explored. In such organizations, the simple adoption of new information technologies is not productive, as their efficient use depends on many other interrelated technologies. This work describes a model to help understanding these interrelationships. The model allows the cooperative evaluation of an organization through different perspectives. The model also helps the performing of the evaluation from different perspectives, making it suitable to collaborative evaluation. Using the model, an organization can measure its maturity level and guide the investment in emergency response capabilities. The information technology dimension of the model has been applied to the firefight organization in Brazil.