Introduction to queueing theory (2nd ed)
Introduction to queueing theory (2nd ed)
Stability Conditions for Some Typical Retrial Queues
Cybernetics and Systems Analysis
Investigation of call centers as retrial queuing systems
Cybernetics and Systems Analysis
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The operation of a call center is described in the form of a retrial queuing system. The dependence of its performance indices on the Markovian and two-phase Erlang distributions of calls' sojourn time in the orbit is considered. An analytical model of an M / M / c / / / E 2 retrial queuing system is developed. An asymptotic analysis of some characteristics of M / M / c / 0 / 2/ / M and M / M / c / 0 / 2 / / E 2 systems is performed. An application is developed for solving M / M / c / 0 / N / / N / / E 2 and M / M / c / 0 / N / / M systems using sparse matrices.