Enterprise IT governance at the state level: an emerging picture

  • Authors:
  • Natalie Helbig;Jana Hrdinová;Donna Canestraro

  • Affiliations:
  • Center for Technology in Government/SUNY Albany, Albany, New York;Center for Technology in Government/SUNY Albany, Albany, New York;Center for Technology in Government/SUNY Albany, Albany, New York

  • Venue:
  • Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
  • Year:
  • 2009

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Abstract

Over the last fifteen years the role of IT in transforming state government has received greater attention due to state performance rankings, budget crises, and technology changes. States are facing serious challenges realizing the benefits of technological innovation. To that end, improving IT governance was listed as a top priority by State Chief Information Officers (CIOs) for 2009 [5]. Although advice about IT governance is abundant, many public sector IT leaders and managers do not have answers to their primary question: How do I make IT governance in my state align with the overall governance of the state? What they are finding is that no one framework or strategy works perfectly in each state. There is no cookie cutter method that can be applied; therefore, states are focusing more attention and improvement efforts on creating IT governance within their state's context. Through Web site searches and analysis of official documents, this paper presents a point in time picture of state level IT governance practices in 10 states. In addition, through interviews with top IT officials in selected states, we discuss some of their insights from the states' experiences.