Analysing information systems evaluation: another look at an old problem
European Journal of Information Systems - Special issue on information systems evaluaiton
Criticality of data quality as exemplified in two disasters
Information and Management
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Coordination in emergency response management
Communications of the ACM - Web searching in a multilingual world
Journal of Theoretical and Applied Electronic Commerce Research
Community based emergency response
Proceedings of the 14th Annual International Conference on Digital Government Research
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Successful disaster management requires efficient information sharing and coordination of multi-agency emergency response operations. This paper compares two types of multi-agency emergency response exercises where multiple relief agencies are required to collaborate, using a set of information communication technologies, in response to large-scale disaster scenarios. The analysis shows that many decision-makers and information managers suffer from a lack of information availability awareness and that the information flows are heavily regulated by the institutional structure and organizations involved in multi-agency emergency response, which may not achieve the full potential of the available ICTs' technical capabilities. As a result, information systems should be conceptualized in a way that the system includes the underlying political and organizational structure, institutional rules/operational procedures, norms, and most importantly, the human actors. The paper also discusses several points that seem to have important implications to successful emergency response.