User interface evaluation in the real world: a comparison of four techniques
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Developing user interfaces: ensuring usability through product & process
Developing user interfaces: ensuring usability through product & process
Usability inspection methods
A comparison of user interface evaluation methods
Usability inspection methods
Human-computer interaction (2nd ed.)
Human-computer interaction (2nd ed.)
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Literature presents a considerable number of techniques that may be used in the process of evaluation of interfaces. Each technique has its own features, involves the employment of different resources, and allows the obtainment of distinct results depending on the way it is conducted. The present article aims at assessing, by means of a set of experiments, the costs and benefits found specifically in the application of three techniques: heuristic evaluation, user tests, and recommendation conformity inspection.