Collaborative time-based case work

  • Authors:
  • Morten Bohøj;Niels Olof Bouvin

  • Affiliations:
  • Aarhus University, Århus, Denmark;Aarhus University, Århus, Denmark

  • Venue:
  • Proceedings of the 20th ACM conference on Hypertext and hypermedia
  • Year:
  • 2009

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Abstract

We explore in this paper using timelines to represent bureaucratic processes in a municipal setting. The system described herein enables citizens and case workers to collaborate over the application for and configuration of parental leave, which is a highly involved process under Danish law.