Cost and benefit analysis of mediated enterprise search
Proceedings of the 9th ACM/IEEE-CS joint conference on Digital libraries
| Hi-index | 0.00 |
Most evaluations of web-based information systems are done with respect to their effectiveness in supporting users in finding and exploring the information they need. We believe (1) that we need to move beyond task effectiveness and look at the whole-of-system effectiveness, and (2) that we must balance benefits with costs. We propose a method that provides guidance in whole-of-system evaluations, explicitly considering all participants and both sides of the "bang for buck" equation.