Engineering open environments with electronic institutions
Engineering Applications of Artificial Intelligence
Using MAS technologies for intelligent organizations: a report of bottom-up results
MICAI'06 Proceedings of the 5th Mexican international conference on Artificial Intelligence
Artificial Intelligence
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The vertical industry software market (for hotels, hospitals, convenience store chains, ...) is highly competitive. To better compete in this environment, Tecnología Computacional Aplicada (TCA) ---a mid size vertical market IS development company--- decided four years ago to explore agent technologies as a key component for a new business strategy. As a result of this exercise TCA converted its legacy INNSIST hotel information system ---with 1.2 million lines of code developed over 22 years and a solid customer base--- into the fully deployed agent-intensive system whose main features we present here. A previous stage of this project was presented in [2].