Routing email automatically by purpose not topic
Natural Language Engineering
Proceedings of the 13th international conference on World Wide Web
On the collective classification of email "speech acts"
Proceedings of the 28th annual international ACM SIGIR conference on Research and development in information retrieval
Using Speech Acts to Categorize Email and Identify Email Genres
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 03
Semantic email as a communication medium for the social semantic desktop
ESWC'08 Proceedings of the 5th European semantic web conference on The semantic web: research and applications
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Semanta is a system supporting Semantic Email, implemented as an add-in to two popular Mail User Agents, using existing email transport technology and integrated with the Social Semantic Desktop. It enables machines to support email users with correctly interpreting, handling and keeping track of action items within email messages, visualizing email workflows, and extracting tasks and appointments from email messages.