Using IM and SMS for emergency text communications

Authors:
Wonsang Song;Jong Yul Kim;Henning Schulzrinne;Piotr Boni;Michael Armstrong
Affiliations:
Columbia University;Columbia University;Columbia University;Verizon Network and Technology;Verizon Network and Technology
Venue:
Proceedings of the 3rd International Conference on Principles, Systems and Applications of IP Telecommunications
Year:
2009

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Abstract

Currently, text communication cannot be used to ask for help in emergency situations. Even in the Next Generation 9-1-1 system, an IP/SIP-based emergency communication system, there has been no investigation into how text communications such as Instant Messaging (IM) and Short Message Service (SMS) can be integrated. We identify the technical challenges in the integration of IM and SMS networks with the NG9-1-1 system, and propose a solution for each challenge. We also describe a working prototype system using our approach.