The contribution of cognitive engineering to the effective design and use of information systems
Information Services and Use
Going digital: a look at assumptions underlying digital libraries
Communications of the ACM
Users' interaction with World Wide Web resources: an exploratory study using a holistic approach
Information Processing and Management: an International Journal
An experimental study of home page design on green electronic products web site
HCD'11 Proceedings of the 2nd international conference on Human centered design
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In recent years there has been an increasing respect for green issues. It has been addressed in various products/services as well. There is still no website to support green customers' decision process on electronic commerce (EC). The aim of this study is to understand user EC needs and expectations in order to elicit the design requirements of a useful interface. A questionnaire and an experiment were conducted to get users' green knowledge and to detect user external behaviors interacting with computer when e-shopping. The study is centered on electric green products, including computers, communication devices, and consumer electronics. The results are used to produce the online-shopping process flowchart and several suggestions for improving e-shopping. The suggestions including information search, information display, and web site features have been addressed. From this, further research will focus on the design of web sites supplying consumers with green product information.