Making customer-centered design work for teams
Communications of the ACM
The bull's-eye: a framework for web application user interface design guidelines
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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This paper outlines the field research program defined by an enterprise application user experience organization designed to collect data from globally distributed corporations. The goal of the research program was to drive the next generation user experience of enterprise applications. This paper discusses the top five lessons learned and their design solutions.