A Mobile User Interface for Business Knowledge Management (BKM)

Authors:
Danco Davcev;Marjan Arsic;Dalibor Ilievski
Affiliations:
Faculty of Electrical Engineering and Information Technologies, University "Ss Cyril and Methodius", Skopje, Macedonia,;Faculty of Electrical Engineering and Information Technologies, University "Ss Cyril and Methodius", Skopje, Macedonia,;Faculty of Electrical Engineering and Information Technologies, University "Ss Cyril and Methodius", Skopje, Macedonia,
Venue:
Proceedings of the Symposium on Human Interface 2009 on ConferenceUniversal Access in Human-Computer Interaction. Part I: Held as Part of HCI International 2009
Year:
2009

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Abstract

In this paper, we introduce an adaptable mobile interface for efficient business knowledge management (BKM). The user (client) via the Helpdesk operator can post a request for consultation to the business Experts and/or web services. The goal is to make business knowledge available on demand at any time and any place. This approach gives faster business problem solutions, more productive expert and/or web services, and high availability of the business knowledge.