A Model for Measurement and Analysis of the Workflow Processes

Authors:
Pavel Ocenasek;Miroslav Sveda
Affiliations:
Brno University of Technology, FIT, Brno, Czech Republic 612 66;Brno University of Technology, FIT, Brno, Czech Republic 612 66
Venue:
Proceedings of the Symposium on Human Interface 2009 on ConferenceUniversal Access in Human-Computer Interaction. Part I: Held as Part of HCI International 2009
Year:
2009

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HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6

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Abstract

This paper presents an approach based on 3-layered model that may be useful for analysis and measurement of workflow processes. The workflow system can evaluate a state of the products or services in each point of processing and is divided into three layers (sources, workflow management system and workflow processes), whereas each layer covers the processing of its specific tasks.