Plugging the Holes: Increasing the Impact of User Experience Evaluations

  • Authors:

  • Sachin S. Yambal;Sushmita Munshi

  • Affiliations:

  • User Experience, Portal & ECM Lead, Accenture India, Accenture Services Pvt. Ltd., Bangalore, India 560079;User Experience Thought Leadership Lead, Accenture India, Accenture Services Pvt. Ltd., Mumbai, India 400 079

  • Venue:
  • HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
  • Year:
  • 2009

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Abstract

The principal objective of this paper is to demonstrate the APRICOT methodology that aims to streamline and increase the effectiveness of user experience initiatives within a development project and in the final solution. User Experience (UE) evaluations, both heuristic based and usability testing based are important skills and a crucial part of a practitioner's tool kit. They showcase the inadequacies in an application or system. Close inspection of projects which have used User Experience evaluations reveal that only a small percentage of User Experience recommendations actually make it into the final product. This substantially reduces the ROI for User Experience contribution. The APRICOT concept is work in progress and aims to make User Experience evaluation more effective by better integrating UE practitioners and aligning the processes and methodology with one used by development teams.