Concept Development with Real Users: Involving Customers in Creative Problem Solving

Authors:
Mika P. Nieminen;Mari Tyllinen
Affiliations:
Department of Computer Science and Engineering, Helsinki University of Technology, TKK, Finland 02015;Department of Computer Science and Engineering, Helsinki University of Technology, TKK, Finland 02015
Venue:
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Year:
2009

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Abstract

This paper describes idea generation activities in a user-centered concept development project when creating a new Enterprise Resource Planning system. With detailed statistics of the produced ideas we show that different creative problem solving methods are feasible to allow real end-users to generate ideas to improve their own ERP system. Our results show consistent success in using the various methods and a remarkably high percentage of new ideas were selected for further evaluation by the developers of the system.