Usability for Poll Workers: A Voting System Usability Test Protocol

Authors:
Dana Chisnell;Karen Bachmann;Sharon Laskowski;Svetlana Lowry
Affiliations:
UsabilityWorks, San Francisco CA 94133;Seascape Consulting, Inc., Tampa FL 33635;UsabilityWorks, San Francisco CA 94133 and National Institute of Standards and Technology, Gaithersburg MD 20899;National Institute of Standards and Technology, Gaithersburg MD 20899
Venue:
Proceedings of the 13th International Conference on Human-Computer Interaction. Part IV: Interacting in Various Application Domains
Year:
2009

Citing 3
Cited 0

A Practical Guide to Usability Testing

A Practical Guide to Usability Testing
Making ballot language understandable to voters

EVT'06 Proceedings of the USENIX/Accurate Electronic Voting Technology Workshop 2006 on Electronic Voting Technology Workshop
Handbook of Usability TestingXXX: Howto Plan, Design, and Conduct Effective Tests

Handbook of Usability TestingXXX: Howto Plan, Design, and Conduct Effective Tests

Quantified Score

Hi-index	0.00

Visualization

Abstract

In this paper, we discuss our efforts to develop a repeatable test protocol for assessing usability for poll workers--temporary election officials who ensure secure and private voting in voting places. The research described in this paper is part of a larger effort to develop a standard for voting systems. This is the first time that formal and substantial usability requirements as part of a standard for voting systems have been established in the United States. The standard includes requirements for poll worker usability and associated test methods to assess whether a system meets these requirements. The test method described in this paper sets up a protocol and pass/fail criteria for assessing the usability of voting system documentation for poll workers.