Overview of evaluation in speech and natural language processing
Survey of the state of the art in human language technology
Building natural language generation systems
Building natural language generation systems
Towards developing general models of usability with PARADISE
Natural Language Engineering
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The paper discusses quality of service evaluation which emphasises the user's experience in the evaluation of system functionality and efficiency. For NLG systems, an important quality feature is communicatively adequate language generation, which affects the users' perception of the system and consequently, evaluation results. The paper drafts an evaluation task that aims at measuring quality of service, taking the system's communicative competence into account.