Introduction to the new usability
ACM Transactions on Computer-Human Interaction (TOCHI)
Leonardo's Laptop: Human Needs and the New Computing Technologies
Leonardo's Laptop: Human Needs and the New Computing Technologies
An ethnographic approach to design
The human-computer interaction handbook
Beyond task completion: evaluation of affective components of use
The human-computer interaction handbook
Universal Access in the Information Society
Technology as Experience
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interaction Design: Beyond Human Computer Interaction
Interaction Design: Beyond Human Computer Interaction
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
Methods for human - computer interaction research with older people
Behaviour & Information Technology - Designing Computer Systems for and with Older Users
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This paper reports key findings on an ethnographical study of everyday interactions of older people with ICT. The research questions addressed are what easy or difficult to use means for older people in their daily interactions with ICT and what the relationship between usability and experiences created between older people and ICT is. 388 older people were observed and conversed with while using a wide array of ICT during 3 years. The results reveal that usability is related to independency. When ICT are easy to use, older people are independent users. Independency (dependency) can be identified by the number and type of questions, environmental noise disturbing interactions and required practice to master ICT. Independency leads to experiences that are emotionally fulfilling, supportive of exploration and reassuring. Dependency results in very sad experiences. These results suggest another way of seeing the interactions of older people with ICT, far from traditional individual age-related changes in functional abilities.