Unique Reporting Form: Flight Crew Auditing of Everyday Performance in an Airline Safety Management System

Authors:
Maria Chiara Leva;Alison Kay;Joan Cahill;Gabriel Losa;Sharon Keating;Diogo Serradas;Nick Mcdonald
Affiliations:
Aerospace Psychology Research Group, School of Psychology, Trinity College Dublin (TCD), Ireland;Aerospace Psychology Research Group, School of Psychology, Trinity College Dublin (TCD), Ireland;Aerospace Psychology Research Group, School of Psychology, Trinity College Dublin (TCD), Ireland;Iberia Airlines, Madrid, Spain;Aircraft Management Technologies, Malahide, Dublin, Ireland;Aircraft Management Technologies, Malahide, Dublin, Ireland;Aerospace Psychology Research Group, School of Psychology, Trinity College Dublin (TCD), Ireland
Venue:
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
Year:
2009

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Abstract

This paper presents the proposed prototype for a Unique report form, which will constitute the basis for all operational and safety related reports completed by Flight Crew. This reporting form provides an opportunity for operational personnel to audit their own company's processes and procedures and has been developed in collaboration with a major Spanish Airline as part of the Human Integration into the Lifecycle of Aviation Systems (HILAS) project. This research involved extensive fieldwork, including process workshops, task analysis and collaborative prototyping of new concepts. Traditionally airlines use performance monitoring tools to evaluate human performance and by implication their organizational/system safety. Feedback from these tools is used to direct improvements (re-design procedures, enhance training etc.). The Line Operation Safety Audit (LOSA) methodology constitutes the current state of the art in terms of performance monitoring. Building on this concept, end user requirements elicited were the main focus for the design of this reporting form.