Critical Success Factors for Web 2.0 --- A Reference Framework

Authors:
Pedro Isaías;Paula Miranda;Sara Pífano
Affiliations:
Universidade Aberta, Lisbon, Portugal 1269-001;EST-IPS, Campus do Instituto Politécnico de Setúbal, Estefanilha, Setúbal, Portugal 2910-761;ISR Lab --- Information Society Research Lab, Lisbon, Portugal
Venue:
OCSC '09 Proceedings of the 3d International Conference on Online Communities and Social Computing: Held as Part of HCI International 2009
Year:
2009

Citing 8
Cited 4

What is web 2.0?

Crossroads
Enabling an accessible web 2.0

W4A '07 Proceedings of the 2007 international cross-disciplinary conference on Web accessibility (W4A)
Web 2.0: hype or happiness?

W4A '07 Proceedings of the 2007 international cross-disciplinary conference on Web accessibility (W4A)
Can social bookmarking improve web search?

WSDM '08 Proceedings of the 2008 International Conference on Web Search and Data Mining
A web compliance engineering framework to support the development of accessible rich internet applications

W4A '08 Proceedings of the 2008 international cross-disciplinary conference on Web accessibility (W4A)
Improving the usability of web 2.0 applications

Proceedings of the nineteenth ACM conference on Hypertext and hypermedia
Com 2.0: A path towards web communicating applications

Bell Labs Technical Journal - Applications and their Enablers in a Converged Communications World
Web 2.0 and beyond: implications for electronic commerce

Proceedings of the 10th international conference on Electronic commerce

Sustainability as a value in technology design

First Interdisciplinary Workshop on Communication for Sustainable Communities
Augment browsing and standard profiling for enhancing web accessibility

Proceedings of the International Cross-Disciplinary Conference on Web Accessibility
Softwares sociais: uma visão orientada a valores

Proceedings of the IX Symposium on Human Factors in Computing Systems
Collecting, reusing and executing private workflows on social network platforms

Proceedings of the 21st international conference companion on World Wide Web

Quantified Score

Hi-index	0.00

Visualization

Abstract

The new generation of web-based communities, Web. 2.0, represents an innovation in terms of users interaction as it becomes increasingly dependent of it. It empowers users to create and manage content, placing them at the core of its success. This paper will propose a Web 2.0 Critical Success Factors (CSFs) theoretical framework. With the widespread popularity of these applications it becomes important to analyze the source of their success and unveil why some are more successful than others. More importantly, it may help Web 2.0 start-ups to understand what features they need to develop to make their applications succeed in an already very populated network.