Integrating Markets to Bridge Supply and Demand for Knowledge Intensive Tasks

Authors:
Sietse Overbeek;Marijn Janssen;Patrick Bommel
Affiliations:
Faculty of Technology, Policy and Management, Delft University of Technology, Delft, The Netherlands 2600;Faculty of Technology, Policy and Management, Delft University of Technology, Delft, The Netherlands 2600;Institute for Computing and Information Sciences, Radboud University Nijmegen, Nijmegen, The Netherlands 6525
Venue:
EC-Web 2009 Proceedings of the 10th International Conference on E-Commerce and Web Technologies
Year:
2009

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Abstract

The advent of the knowledge-based economy has underlined the importance of intellectual capital that is possessed by knowledge intensive organizations. Three general observations of knowledge intensive work produced by actors working in such organizations served as the basis for the initiation of this research. First, knowledge intensive tasks become increasingly complex. Second, actors that perform such tasks experience an increase in cognitive load. Third, the desired quality of task performance and the produced task results are at stake due to the aforementioned two developments. In this research we investigate how supply and demand of intangible assets such as knowledge, cognitive characteristics, and quality factors can be matched based on market mechanisms.