Voice-rate: a dialog system for consumer ratings

Authors:
Geoffrey Zweig;Y. C. Ju;Patrick Nguyen;Dong Yu;Ye-Yi Wang;Alex Acero
Affiliations:
Microsoft Corp., Redmond, WA;Microsoft Corp., Redmond, WA;Microsoft Corp., Redmond, WA;Microsoft Corp., Redmond, WA;Microsoft Corp., Redmond, WA;Microsoft Corp., Redmond, WA
Venue:
NAACL-Demonstrations '07 Proceedings of Human Language Technologies: The Annual Conference of the North American Chapter of the Association for Computational Linguistics: Demonstrations
Year:
2007

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Abstract

Voice-Rate is an automated dialog system which provides access to over one million ratings of products and businesses. By calling a toll-free number, consumers can access ratings for products, national businesses such as airlines, and local businesses such as restaurants. Voice-Rate also has a facility for recording and analyzing ratings that are given over the phone. The service has been primed with ratings taken from a variety of web sources, and we are augmenting these with user ratings. Voice-Rate can be accessed by dialing 1-877-456-DATA.